Your questions.
Considered answers.
The details matter. Here are the essentials.
Can I order a particular watch?
Yes, send the brand, model or reference through our contact page. An enquiry is not an order or a guarantee of availability. We confirm the exact piece, condition, price and delivery arrangements before payment.
Are you an authorised dealer for the brands you sell?
LoboMann is an independent retailer. We do not claim an authorised-dealer relationship unless that status is expressly documented for a particular brand. Any manufacturer or supplier warranty will be identified separately.
How do payments work?
Once a piece is confirmed and online checkout is enabled, payment takes place on Stripe’s hosted checkout. The methods available for your order are shown there. Never send card details by email or through the contact form.
Who delivers my order?
A supplier may dispatch directly on LoboMann’s behalf. Your purchase is with LoboMann. We remain your contact for delivery queries, returns and aftercare. Dispatch times and delivery arrangements are confirmed for the specific piece before you pay.
Can I return an online purchase?
Eligible UK distance purchases can generally be cancelled within 14 days of receiving the goods, with a further 14 days to send them back. Rights for faulty or misdescribed goods are separate. Read our returns page for details.
Does an enquiry commit me to buying?
No. An enquiry is simply a conversation. It does not reserve a piece, take a payment or create a sales contract.