Returns & aftercare
A clear path, should you need it.
UK online cancellation rights
For eligible distance purchases, notify us within 14 days after you receive your goods that you wish to cancel. You then have a further 14 days to send them back. An ordinary watch or jewellery purchase is not excluded merely because it is expensive.
How to notify us
Email office@lobomann.com with your name, order reference, the item and a clear statement that you wish to cancel. You do not need to give a reason. Ask for the correct return address and safe shipping instructions; contacting us does not replace or restrict your statutory right to cancel.
Refunds
For eligible cancellations, we refund the price and the cost of our standard outbound delivery. We may withhold the refund until the goods are returned or you provide evidence of sending them back, whichever is earlier, and refund within the applicable 14-day period. Refunds use the original payment method unless otherwise agreed.
Handling and return costs
You may inspect an item as you would in a shop. A lawful deduction may apply for diminished value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Any requirement to pay change-of-mind return costs must be disclosed before purchase; otherwise we bear those costs. Reasonable return costs for faulty or misdescribed goods are our responsibility.
Personalised goods and faults
A cancellation exception may apply to genuinely made-to-specification or clearly personalised goods, and will be explained before purchase. It does not remove your rights for faulty or misdescribed goods. Contact us promptly about a fault; your statutory rights are unaffected by any commercial warranty.